Terms & conditions

Last updated: September 2026

Please read these Terms and Conditions carefully before placing an order. If anything is unclear, please contact Horsin’ About before ordering.

By requesting a quotation, approving an invoice, making payment or placing an order through the Horsin’ About website or any other sales channel, you confirm that you have read, understood and accepted these Terms and Conditions.

These Terms and Conditions must be interpreted together with the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 and any other applicable South African law. Nothing in these Terms and Conditions is intended to limit any right that cannot lawfully be limited.

Horsin’ About is a small South African handmade business. Products are individually cut, sewn, personalised, finished and packed by one person.

Unless specifically stated otherwise, all products are handmade and made to order. Horsin’ About does not ordinarily carry ready-made stock.

Horsin’ About takes reasonable care to ensure that product descriptions, photographs, prices, sizes and other information are accurate.

Because products are handmade, minor differences in stitching, positioning, dimensions, patterns or finishing may occur. These reasonable handmade variations do not necessarily constitute defects.

Product photographs are illustrative. Colours may appear differently because of lighting, photography, screen settings and variations between fabric or material batches.

Fabric, colours, trims, fittings and other materials are subject to supplier availability. If a selected material becomes unavailable after an order is placed, Horsin’ About will contact the customer to discuss a suitable alternative or another appropriate solution.

A quotation or invoice does not confirm an order or reserve materials or production time until full payment has been received and cleared.

Invoices are valid for 48 hours from the time they are issued unless otherwise stated in writing.

If payment is not received within 48 hours:

• the invoice may be cancelled;
• allocated materials may be released;
• the allocated production space may be offered to another customer; and
• a new quotation may be required, subject to current prices and availability.

Full payment is required upfront before an order will be processed.

No materials will be ordered, reserved or cut, and no production time will be allocated, until payment has cleared.

Customers must use the correct invoice number or reference when making payment.

Any cash-deposit or similar bank fees charged to Horsin’ About as a result of the customer’s chosen payment method will be for the customer’s account.

An order is confirmed only once Horsin’ About has received cleared payment and, where applicable, all required measurements, wording, colours and other order information.

Specials and promotional prices are valid only for the period and subject to the conditions stated in the relevant advertisement.

Unless expressly stated otherwise:

• promotional orders must be paid in full within the stated promotional period;
• an unpaid invoice does not secure a promotional price;
• specials cannot be combined with another discount, promotion or voucher;
• promotions are subject to material and production availability; and
• promotional prices cannot be applied retrospectively to previously confirmed orders.

A custom or personalised order includes any product that is:

• made according to the customer’s measurements;
• made in a customer-selected colour, fabric or design combination;
• embroidered, printed or marked with a name, logo or wording;
• altered from a standard design at the customer’s request; or
• otherwise made or adapted specifically for that customer.

Customers must check all measurements, sizes, colours, fabrics, names, wording, spelling and design details carefully before approving an order.

Once approved, Horsin’ About will manufacture the product according to the information supplied by the customer.

Custom-made and personalised products cannot be returned, exchanged or refunded merely because the customer has changed their mind, selected the incorrect size or colour, supplied incorrect measurements or approved incorrect personalisation.

This does not exclude the customer’s rights where an item is defective, unsafe, materially different from what was ordered or otherwise does not comply with applicable law.

Customers are responsible for supplying complete and accurate measurements and selecting the appropriate size.

Where Horsin’ About supplies a measurement guide, the customer must follow that guide carefully. Customers should ask for assistance before ordering if they are uncertain how to measure.

Horsin’ About will not be responsible for poor fit caused by:

• incorrect or incomplete measurements supplied by the customer;
• the incorrect size being selected;
• measurements being taken incorrectly;
• changes in the animal’s size or condition after measurements were supplied; or
• the item being used on an animal other than the one for which it was ordered.

If Horsin’ About makes an item in a size or measurement different from the confirmed order details, the customer must notify Horsin’ About so that the matter can be investigated and corrected where appropriate.

The standard production turnaround is approximately three weeks from receipt of cleared payment and all required order information, unless another timeframe is stated.

The turnaround period is an estimate and may vary during:

• busy production periods;
• promotions and sales;
• show or event seasons;
• unusually large or complex orders;
• supplier delays;
• power interruptions;
• illness, emergencies or circumstances outside the reasonable control of Horsin’ About.

Turnaround refers to production time and does not include courier or delivery time.

Horsin’ About will make reasonable efforts to communicate material delays. A delay outside Horsin’ About’s reasonable control does not automatically entitle the customer to cancel a custom order where materials have already been purchased or production has begun, subject always to the customer’s rights under applicable law.

Rush orders are accepted only by prior arrangement and are subject to available after-hours production capacity.

An approved rush order will attract a surcharge of 40% of the order value, unless a different surcharge is confirmed in writing.

Payment of a rush surcharge relates to prioritised or after-hours production. It does not guarantee a particular courier delivery date because courier operations remain outside Horsin’ About’s direct control.

If Horsin’ About is unable to meet an expressly agreed rush-production deadline for reasons within its reasonable control, the rush surcharge will be reviewed and an appropriate remedy offered.

Requested changes must be submitted as soon as possible.

Changes cannot be guaranteed after payment because materials may already have been ordered, cut, personalised or placed into production.

If a requested change is possible, additional material, labour or administration costs may be charged. Production time may also be extended.

No change is confirmed unless accepted by Horsin’ About in writing.

Cancellation requests must be submitted in writing.

If an order has not entered production and no order-specific materials have been purchased, Horsin’ About may approve cancellation and refund the amount paid, less any reasonable and lawful costs already incurred.

Where materials have been specially ordered, cut, printed, embroidered or otherwise committed to the order, or production has begun, Horsin’ About may deduct a reasonable cancellation charge reflecting the work completed and costs incurred, to the extent permitted by law.

Custom-made or personalised orders that have been completed cannot ordinarily be cancelled because the customer has changed their mind.

Horsin’ About may cancel an order if:

• payment is not received within the required period;
• the customer does not provide information reasonably required to complete the order;
• materials become unavailable and no suitable alternative can be agreed upon;
• the requested product would be unsafe or impractical to manufacture; or
• abusive, threatening or unlawful conduct makes continuing the transaction unreasonable.

If Horsin’ About cancels a paid order for a reason not caused by the customer, amounts paid for goods not supplied will be refunded.

Courier or delivery charges are for the customer’s account unless a promotion or written agreement specifically states otherwise.

The customer is responsible for providing an accurate delivery address, contact number and any delivery instructions. Additional charges caused by an incorrect address, failed delivery or unavailability to receive the parcel may be charged to the customer.

Once an order is ready and has been dispatched, the customer will be supplied with tracking information where available.

Courier delivery dates and times are estimates. Although Horsin’ About may assist with reasonable courier queries, courier delays occurring after dispatch are not production delays and may be outside Horsin’ About’s control.

Nothing in this clause removes any responsibility Horsin’ About may have under applicable law for ensuring that goods are delivered as agreed.

Customers who select collection must collect their orders within a reasonable period after being notified that the order is ready.

Customers should inspect parcels and products as soon as reasonably possible after delivery.

Visible courier damage, missing items or an incorrect item should preferably be reported to Horsin’ About within 48 hours of delivery, together with:

• the order or invoice number;
• clear photographs of the outer packaging;
• clear photographs of the courier label;
• photographs of the damaged or incorrect item; and
• a description of the problem.

This reporting period allows Horsin’ About to investigate promptly and submit any courier claim within the courier’s deadlines. Failure to report within 48 hours does not remove any statutory right the customer may have.

Customers should not discard damaged packaging until the matter has been assessed.

Courier charges already used to complete a successful delivery are not refundable merely because the customer changes their mind. Where goods are defective, incorrect, damaged or not supplied as agreed, delivery and return costs will be handled in accordance with applicable law.

Horsin’ About does not generally offer change-of-mind returns for:

• custom-made products;
• personalised products;
• products made according to customer-supplied measurements;
• products made in a specially selected fabric or colour;
• altered products; or
• flymasks made or selected for a particular horse.

A standard, non-personalised product may be considered for a voluntary change-of-mind return if Horsin’ About is contacted within five calendar days after delivery and the return is approved before the item is sent.

To qualify, the product must be:

• unused and unworn;
• clean and free from hair, dirt, odour or marks;
• unwashed and unaltered;
• complete; and
• returned in its original condition and packaging where reasonably possible.

Approved change-of-mind returns are sent at the customer’s cost and risk. Original delivery charges are not refundable.

Horsin’ About reserves the right to refuse a voluntary return if the item cannot reasonably be resold as new.

These voluntary return conditions do not limit any return or cooling-off right that applies by law.

Because of the nature of flymasks, fit considerations and the risk of contamination through contact with animals, flymasks are not returnable or exchangeable for change of mind, an incorrectly selected size or incorrect customer-supplied measurements.

A flymask may nevertheless be returned where it is defective, unsafe, incorrectly supplied or otherwise qualifies for a remedy under applicable law.

A flymask must be checked for correct fit before prolonged use. The customer is responsible for monitoring the horse and checking the mask regularly for rubbing, pressure, damage, trapped debris or signs of discomfort.

Horsin’ About aims to supply products that are safe, durable, of good quality and consistent with the confirmed order.

If a product appears to have a manufacturing defect, is unsafe, is materially different from what was ordered or is otherwise unsuitable for its ordinary intended purpose, the customer must stop using it where continued use could cause further damage or create a safety risk and contact Horsin’ About as soon as reasonably possible.

The customer should provide photographs and a clear description of the issue. Horsin’ About may reasonably request an opportunity to inspect the item.

Where the product is confirmed to be defective or incorrectly supplied, Horsin’ About will provide the repair, replacement, refund or other remedy required by the Consumer Protection Act and other applicable law.

A short internal reporting period does not replace or reduce the statutory warranty or remedies provided by law.

The following will not ordinarily constitute manufacturing defects:

• ordinary wear and tear;
• minor variations inherent in handmade products;
• damage caused by incorrect measurements or sizing;
• damage caused by chewing, biting, pulling, rubbing or another animal;
• damage caused by misuse, accidents or external objects;
• damage caused by incorrect fitting;
• damage caused by failure to supervise or inspect the product;
• fading or deterioration caused by weather, sunlight or ordinary use;
• damage caused by incorrect washing, drying or storage; or
• alterations or repairs performed by someone other than Horsin’ About.

Each matter will be assessed according to its individual circumstances and applicable law.

Any repair or alteration must be approved before an item is sent to Horsin’ About.

If the issue is not a manufacturing defect, repair, alteration and courier costs may be quoted to the customer.

Unauthorised alterations or repairs performed by another person may affect Horsin’ About’s ability to assess the original condition or cause of damage, but will not remove any statutory rights unrelated to that alteration or repair.

Products must be used only for their intended purpose and in accordance with any supplied fitting or care instructions.

The customer is responsible for:

• selecting a product suitable for the animal and intended activity;
• checking the fit before use;
• inspecting products regularly for wear, damage or loose components;
• ensuring that straps, fastenings and fittings are correctly adjusted;
• supervising the animal where appropriate; and
• discontinuing use if the product becomes damaged, unsafe or causes discomfort.

No equestrian or animal product can eliminate all risk. Horsin’ About will not be responsible for loss or injury caused by misuse, incorrect fitting, customer-supplied measurements, failure to inspect the product, ordinary wear and tear or conduct of an animal, except to the extent that liability cannot lawfully be excluded.

Customers must follow the care instructions supplied with the product or made available by Horsin’ About.

Unless product-specific instructions state otherwise:

• wash gently;
• use mild detergent;
• do not use bleach or harsh chemicals;
• avoid excessive heat;
• allow products to dry fully before storage; and
• store products in a clean, dry place.

Damage caused by incorrect washing, drying, storage or use is not considered a manufacturing defect.

Horsin’ About may photograph completed products for recordkeeping, portfolio, website and promotional purposes.

Customer-submitted photographs will not knowingly be used for advertising if the customer has asked Horsin’ About not to use them.

Customers may withdraw permission for future promotional use of a submitted photograph by contacting Horsin’ About. This may not require Horsin’ About to recall or destroy material that was lawfully printed or published before permission was withdrawn.

The customer confirms that they have the right to submit any photograph, logo, artwork or other material supplied to Horsin’ About and to authorise its use for fulfilling the order.

Horsin’ About’s original product designs, photographs, written content, graphics, branding and promotional material remain the property of Horsin’ About or the relevant rights holder.

They may not be copied, reproduced, commercially used or presented as another person’s work without permission.

A customer who supplies a logo, image, wording or design for personalisation confirms that its use will not infringe another person’s intellectual-property rights.

Customers must ensure that contact details supplied with an order are accurate and monitored.

Important approvals, changes or complaints should be communicated in writing so that a clear record is available.

Horsin’ About is a small, owner-operated business. Messages received outside business hours will be answered as soon as reasonably possible during the next business day.

Questions and complaints are welcome and will be handled respectfully. Abusive, discriminatory, threatening, harassing or unlawful communication will not be tolerated.

Horsin’ About may restrict communication to written channels or discontinue a transaction where continued abusive conduct makes completion unreasonable. Any cancellation and refund consequences will remain subject to applicable law and the stage of production.

Horsin’ About will not be responsible for a delay or failure caused by circumstances beyond its reasonable control, including severe weather, flooding, fire, load-shedding, extended power or internet outages, supplier disruption, courier disruption, civil unrest, government restrictions, illness or other emergencies.

Horsin’ About will take reasonable steps to minimise the effect of such circumstances and communicate significant delays.

This clause does not remove any right or remedy that cannot lawfully be excluded.

To the fullest extent permitted by law, Horsin’ About will not be liable for indirect, incidental or consequential loss arising from the misuse, incorrect fitting or unauthorised alteration of a product.

Horsin’ About does not exclude or limit liability for gross negligence, unsafe or defective goods, personal injury, death or any other liability that cannot lawfully be excluded.

Any complaint should first be submitted directly to Horsin’ About with:

• the customer’s name and contact details;
• the invoice or order number;
• a description of the complaint;
• relevant photographs or supporting information; and
• the remedy requested.

Horsin’ About will make a reasonable effort to investigate and resolve the matter directly.

Personal information supplied by customers will be used only where reasonably necessary to:

• prepare quotations and invoices;
• manufacture and personalise orders;
• process payments;
• arrange delivery;
• communicate about an order;
• maintain lawful business records; and
• deal with enquiries or complaints.

Information may be shared with service providers, such as payment processors or couriers, only where reasonably necessary to complete the transaction or where required by law.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply.

Horsin’ About may update these Terms and Conditions from time to time.

The version applicable to an order will ordinarily be the version presented or made available when that order was placed, unless a change is required by law or agreed to by both parties.

These Terms and Conditions and all orders placed with Horsin’ About are governed by the laws of the Republic of South Africa.

By paying an invoice, confirming an order or placing an order through the website or another Horsin’ About sales channel, the customer confirms that they have:

• checked the product details;
• checked all measurements, sizes, colours and personalisation;
• provided accurate delivery and contact information;
• read and understood these Terms and Conditions; and
• agreed to be bound by them.

Thank you for supporting a small South African handmade business.

Every Horsin’ About item is made with love, a little bit of chaos and a LOT of stitching! ❤️