Getting it to you
Delivery & returns
Every order goes out by courier — collection from the workshop isn't offered. Delivery is worked out at checkout once we have your address, so we won't quote a number here that disagrees with your invoice.
Door delivery
Courier straight to your yard, home or office anywhere in South Africa. Two to four working days once your order leaves the workshop, a little longer to outlying areas and farms.
Locker (PUDO)
Collect from a locker whenever it suits you. You'll get a code by SMS. Locker size depends on how your order packs — bulky blankets don't fit the small boxes.
Turnaround before dispatch
Made-to-order takes about three weeks from cleared payment and all your order details. That's production time — courier time comes on top. It can run longer during busy periods, promotions and show season, and we'll tell you if it does. You'll get tracking once your parcel is dispatched.
Damaged, missing or incorrect items
Please check your parcel as soon as it arrives. Report courier damage, missing items or the wrong item within 48 hours of delivery, with your order or invoice number, photos of the outer packaging, the courier label and the item, and a short description. Keep the packaging until we've looked at it.
Faulty or unsafe items
If something looks like a manufacturing fault, stop using it and send us photos and a description as soon as you can. Where it's confirmed faulty or incorrectly supplied, we'll repair, replace or refund as the Consumer Protection Act requires. Wear and tear, chewing, incorrect fitting or washing, and customer-supplied measurements aren't manufacturing faults.
Change-of-mind returns
Custom work — your measurements, your colours or fabric, your name or logo — can't be returned for a change of mind, a wrong size or incorrect measurements. That's why the sizing guides are worth the two minutes.
Fly masks can't be returned or exchanged for a change of mind or sizing, because of fit and hygiene — unless they're faulty, unsafe or incorrectly supplied.
Standard, non-personalised items may be returned if you contact us within five calendar days of delivery and we approve it before you send it. It must be unused, clean, unwashed, unaltered and complete, ideally in its original packaging. Return courier is at your cost and risk, and the original delivery fee isn't refunded.
None of this limits your rights under South African law. The full detail is in our terms & conditions.